Outsourcing has a long history, as businesses have strived to keep operating costs low while still providing quality services for their customers. In the new global economy, where consumers are no longer confined to shopping within their own countries, businesses are looking for innovative ways to communicate with their wider audience without spending massive amounts of money on overhead costs.
Many companies have turned to BPOs in the Philippines to meet their needs. With impressive growth, high levels of investment in education and training, and a workforce fluent in English and well acquainted with Western culture, outsourcing to the Philippines is a smart business move for many companies abroad.
BPO services in the Philippines are multifaceted, though call centres often come to mind. Though call centres in the Philippines are a large portion of the BPO industry – an industry that has made around US$30 billion for the country – many other services are provided. BPOs in the Philippines are ready to handle services such as data entry, IT help, and even payroll management.
And while it might feel counterintuitive to outsource these sorts of baseline tasks, the things that keep a company running, outsourcing to the Philippines allows companies to save on the cost of recruiting new entry-level workers and frees up time for employees to work on brand management and customer engagement. BPOs in the Philippines are highly efficient and offer top notch services at 50% less than onshore providers.
By investing in employee training, continuing education, improved technologies, and larger facilities, many call centres in the Philippines are ready to provide services to even some of the largest corporations in the world.
What’s more, these services are continually evolving, responding to the needs of the current market. While many businesses were forced to figure out the nuance of remote work throughout the pandemic, BPO in the Philippines had a leg up. They quickly shifted their workers home with quality equipment, and many businesses abroad hired them to replace in-house staff that couldn’t work from home.
BPO in the Philippines has also seen a change thanks to the advent of innovative artificial intelligence technologies. While some critics wondered whether this would hinder the industry’s growth, leaders in the field have already begun integrating AI into the workflow. By investing in technology and specialized training for their employees, BPOs in the Philippines provide more efficient services for their clients without clients needing to eat the cost of training their in-house employees on these technologies.
The use of AI for repetitive tasks – such as data mining and entry – has also opened up a new space in the BPO industry. BPO companies are now recruiting highly-educated and skilled individuals to work on higher-level services, such as software programming, and even AI design. Thus, what critics thought would be a blow to the industry became a significant boon.
With so much to offer to businesses worldwide, it’s clear that the BPO industry in the Philippines will continue to see massive growth in the coming years. It’s up to the modern business to see this opportunity as one worth taking and propel itself to the age of outsourcing.
